Forum Discussion

bdwhit2's avatar
bdwhit2
New Contributor
5 years ago
Solved

Black screen from Mac host

This has been a common topic over the years.  I am running Windows 10 Enterprise at work.  I have a Mac desktop at home running Big Sur.  Over the past several months, whenever I try to access my hom...
  • AshC's avatar
    AshC
    5 years ago

    bdwhit2  You may need to manually allow-list everything related to LogMeIn on the Mac host. 

     

    Please try this method when you are physically in front of the host:  In System Preferences:  Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording"

Macsterguy's avatar
Macsterguy
Active Contributor
4 years ago

This solution simply does not work for the M1 Mac. If the host screen / display is set to turn off (go black) in system preferences than LogMeIn (Central) does not take the Host Mac display out of this dark mode. Even though you are connected, all you see is a black screen. The Mac responds to the login BUT the Display does not...

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Macsterguy  Have you tried disabling the screen blanking mode? 

  • TeleTechie's avatar
    TeleTechie
    Visitor
    4 years ago

    Disabling screen blanking is energy inefficient and causes excess wear and tear on the monitor.  I would prefer a solution.

    • Macsterguy's avatar
      Macsterguy
      Active Contributor
      4 years ago
      Yep, don’t need work arounds…
      • 1ConcernedUser's avatar
        1ConcernedUser
        Active Contributor
        4 years ago
        I called customer service 3 times. None of them had a good answer. Only work around is to go to energy saver and tell your display to never go to sleep. The other work around was to force your system to reboot from logmein preferences. Then you may have a time slot where your display auto turns on during startup. Terrible that logmein doesnt have a proper fix. BTW Team Viewer does not have this issue!