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bdwhit2's avatar
bdwhit2
New Contributor
5 years ago
Solved

Black screen from Mac host

This has been a common topic over the years.  I am running Windows 10 Enterprise at work.  I have a Mac desktop at home running Big Sur.  Over the past several months, whenever I try to access my hom...
  • AshC's avatar
    AshC
    5 years ago

    bdwhit2  You may need to manually allow-list everything related to LogMeIn on the Mac host. 

     

    Please try this method when you are physically in front of the host:  In System Preferences:  Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording"

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Macsterguy  Have you tried disabling the screen blanking mode? 

TeleTechie's avatar
TeleTechie
Visitor
4 years ago

Disabling screen blanking is energy inefficient and causes excess wear and tear on the monitor.  I would prefer a solution.

  • Macsterguy's avatar
    Macsterguy
    Active Contributor
    4 years ago
    Yep, don’t need work arounds…
    • 1ConcernedUser's avatar
      1ConcernedUser
      Active Contributor
      4 years ago
      I called customer service 3 times. None of them had a good answer. Only work around is to go to energy saver and tell your display to never go to sleep. The other work around was to force your system to reboot from logmein preferences. Then you may have a time slot where your display auto turns on during startup. Terrible that logmein doesnt have a proper fix. BTW Team Viewer does not have this issue!
      • IJ's avatar
        IJ
        Visitor
        4 years ago

        Same issue here - spent over two hours on the phone today and no solution. Changed settings, deleted, reloaded and still the same issue. Thanks for the suggestion on TeamViewer.