Forum Discussion
Windows 10 Pro
When you click the blank screen box it checks and then the remote screens windows flicker off and then check box is unchecked.
Display Driver
Intel(R) UHD Graphics 630
31.0.101.211
Dell
OptiPlex 308
ghostknife thanks for the additional information.
This article outlines issues that occurred with screen blanking after a Microsoft update. You need to be on Windows 10 v2004 and later and the 4.1.0.14344 build of the host software. Can you verify you meet those requirements? Thanks.
- ghostknife9 months agoActive Contributor
Yes the pc is fully updated.
- KateG9 months agoGoTo Moderator
ghostknife thanks for getting back to me. I've gone ahead and created a case for you with our support team who will be able to take a deeper look at what's going on. Someone should be reaching out to you soon. Thanks for your patience.
- GlennD8 months agoGoTo Manager
Hi ghostknife,
Are you still having an issue with screen blanking? I see our support team has sent you a couple of emails but there has been no reply yet.