Bring Back All Color Quality Options

Hi,

Anyone who has an older Mac client which has the 6 color options?

Regards

Hi All,

I am a new user of logmeinPro and I am absolutely disappointed with the lag i am experiencing when trying to work remotely from my home (over 2Mbits/sec connection)

I found this thread while looking for solutions to resolve the lagginess. I really can't understand how the product team can remove a much needed feature! a total disconnection from the customer base! I am even more upset by the replies to the concern of LMI customers requesting the return of this feature, a total disrespect! What kind of support is this?! better to remove links for support, suggest a feature... as they are complete jokes and replace them with link "our way or the highway"

Well, it is going to be the highway and I definitly will not renew my subscription if I don't see a value in LMI which as IT support guy this means all the options I need to make my remote work lag free!

My 2 cents

Further

1) it is remotely possible that setting up the netwrok settings for very slow, will give the same effect. 

But even if this is true (didnt check), it is yet another example of an evil-Microsoftish type hell setting. 
You got thousands of long time users. always using grayscale on slow connections. 

Most will not notice this option. and will just suffer. 

"lets impose a setting on you which you will never use, but my arse will be covered"

Even if true, what is the stupid value of changing the solution to what some clueless programmer thinks is more elegant???

so I have been suffering for two years now. why? for what end?

2) I am in great doubt it works. I think the "Data calculation" was wrong. 
it is manifestly slower with the new program. what the hell

---

GlennD wrote:

Hi Taube022 

 

"I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them." This is not what I said. Our team compared the amount of data being transmitted using the different options and found that grayscale was not more efficient, that is why it was removed. 

 

---

GlennD I am telling you as a user of many years that grayscale is patently faster. By far. 

I am a programmer myself, and I can imagine 100 ways how your team's data led them to a factually wrong conclusion. But this is ridiculous. 

Do you really think that all those posters here suffer from delusions? It is always possible. But those data can misled for all kinds of reasons. 

do not be MIcrosoft please. with the habit of nonchalantly trampling on client wishes and being unanimously hated by expert users with a veagnance. Not that I am suggeting the comparison seriously. I am not. It just bourhgt the Microsoft hate & habits to mind. Change everything you can, to harass and inconvenient users as much as possible. Maybe to break their independence. THeir souls or something... sorry for sidetracking haha

so what does your data suggest is the cause for improved performance (real world use like all the people experience) when using gray scale?  What is the benefit to LMI to remove / support such a feature.  I would agree all the different options LMI had were probably too much, but the BW experience for IT support of systems with slow bandwidth was far more effecient and helpful.

Has no one from LMI not experienced the demonstrative difference?  Would it be that problematic to reintroduce it and support it?

---

GlennD wrote:

Hi remoted 

 

Yes, our team based the decision on comparing the actual data use of the different options. HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution. We recommend these steps to improve your connection when needed: https://help.logmein.com/articles/en_US/FAQ/How-can-I-speed-up-my-connection-to-the-host-computer-en1/?q=slow&l=en_US&c=products%3Almipro2&fs=Search&pn=1

---

No offense, but this isn't a real solution. You're directly quoting the article you've linked. We don't need a parrot, we need LMI to listen to its customers to actually provide better quality service. I've been using LMI for years for my job, and the lower color options were a lifesaver while working with customers that have terrible bandwidth, especially with how often the LMI client crashes. I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them. Was it really such a burden to keep them? People in IT or related fields couldn't care less about smooth transitions when it comes to speed and getting things up and running quickly.  Some issues I work on now take well over an hour to fix, when previously, I could drop the color settings and get it done in 20. In a perfect world, all customers would have amazing speeds and all the bandwidth to offer, but that's not how it works. Unfortunately, I have no other option for remote software, so I'm stuck and my only option is to try to get it across how lousy this move was.

While attempting to provide the best expirience is great for a NetFlix streamer, it is NOT the primary concern of one of your largest customers. Bandwidth is. 

Question:

Is this setting possible to set in Central for all agents?

Adjust your network connection speed to achieve optimal performance during remote control.

• On the Remote Control toolbar, click Options > Network and select Slow to optimize your connection on lower speed connections

Has anyone quantified the data difference. In casual observation it seems significant.

I did get an email from logMeIn support that says the greyscale was actualy never smaller in traffic than the low color option. If nothing else, that can't be true based on frame rate alone. There is a noticable difference.

YoYoDaddy:  email me:  etropic at tropicdesert dot com