Bring Back All Color Quality Options
Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select. There used to be 6. Typically I would set the q...
Forum Discussion
GlennD wrote:Hi remoted
Yes, our team based the decision on comparing the actual data use of the different options. HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution. We recommend these steps to improve your connection when needed: https://help.logmein.com/articles/en_US/FAQ/How-can-I-speed-up-my-connection-to-the-host-computer-en1/?q=slow&l=en_US&c=products%3Almipro2&fs=Search&pn=1
No offense, but this isn't a real solution. You're directly quoting the article you've linked. We don't need a parrot, we need LMI to listen to its customers to actually provide better quality service. I've been using LMI for years for my job, and the lower color options were a lifesaver while working with customers that have terrible bandwidth, especially with how often the LMI client crashes. I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them. Was it really such a burden to keep them? People in IT or related fields couldn't care less about smooth transitions when it comes to speed and getting things up and running quickly. Some issues I work on now take well over an hour to fix, when previously, I could drop the color settings and get it done in 20. In a perfect world, all customers would have amazing speeds and all the bandwidth to offer, but that's not how it works. Unfortunately, I have no other option for remote software, so I'm stuck and my only option is to try to get it across how lousy this move was.
Hi Taube022
"I have a hard time believing the data showed your customers didn't use the lower color options enough to keep them." This is not what I said. Our team compared the amount of data being transmitted using the different options and found that grayscale was not more efficient, that is why it was removed.
