Forum Discussion

HappyHippo's avatar
HappyHippo
Contributor
2 years ago
Solved

Can no longer control any of ours devices

Hi,   Since about 13:00 I have had reports that we cannot connect to any of our devices.   I have confirmed this is the case. We can access the 'dashboard' but cannot remote, file transfer, or ac...
  • josephbevanko's avatar
    josephbevanko
    2 years ago

    they just updated the status page. They are aware and working on it. 

HappyHippo's avatar
HappyHippo
Contributor
2 years ago
Thanks for the quick reply. Looks like it's affecting globally. I find some reassurance that it's not just us! Hopefully they answer you soon!
josephbevanko's avatar
josephbevanko
Active Contributor
2 years ago

My only concern is that the status page still shows all systems green. Makes me think they are no working on it yet.

 

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago

    Looks like they've updated the status page now and I have receive an email from the notification system.

     

    https://status.logmeinaccess.com/ 

     

    New incident: Investigating

     

    We are actively investigating reports that some GoTo Pro/Central customers may be experiencing issues while starting the remote sessions.
    Our engineers are working to resolve the issue and will provide another update shortly

    Time posted

     

    Apr 18, 12:40 UTC