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Khaos_Storm's avatar
Khaos_Storm
Active Contributor
4 years ago
Solved

Cannot Connect to Host -1st attempt drops -2nd attempt says already connected

I am having an issue with LogMeIn, that seems to be hitting more and more of my machines. I have 87 computers at 5 sites. All 87 have been working through LogMeIn, and then last week we had one com...
  • slimjim1's avatar
    slimjim1
    4 years ago

    JLSantos I managed to figure out the issue myself.  After uninstalling Citrix Workspace and rebooting,  Logmein magically worked again.  Even the inability to stop/restart the service was fixed.  

     

    I found it from looking into graphics drivers as the only thing different about this PC was that it had an old dedicated graphics card.  I noticed in device manager that Citrix had it's own entry under display adapters listed as "citrix indirect display adapter".   I remember Logmein used to use it's own mirror driver that showed up in Device Manager so I took a wild guess that it was interfering with whatever Logmein does to tap into graphics drivers.  Perhaps it's seeing that device as a display out and tries to get a feed from it only to fail since it isn't a real display device.  This isn't a solution because I still need Citrix Workspace but this should point Logmein in the right direction.  Going to reinstall Citrix Workspace and see if I can replicate it.

     

    Update: Reinstalling Citrix workspace didn't bring back the issue.  But it also didn't install the "citrix indirect display adapter" that I saw earlier.  Worth noting that I had manually uninstalled that driver within Device Manager before removing Citrix Workspace so that driver specifically might be the cause of the issue.

     

    Update 2: Seems to be related to Citrix Screen Casting which is part of Citrix Workspace.  

slimjim1's avatar
slimjim1
Active Contributor
4 years ago

This fix did not work for me.  How can I send the log to you.  I don't see an attachment option in this forum.  Even if it did, I'd prefer not to publicly display a log that contains a lot our company's External IPs.

 

The only thing I did different was restart my pc instead of restarting logmein which presumably accomplished the same thing...because stopping/starting logmein within the LMI Control Panel just spins endlessly at "Stopping Logmein".  

 

Worth mentioning that I can connect to other machines from the affected machine just fine, which you will see several successful connections that I made today during my shift in the log.   Just no other machines can connect to it.

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi slimjim1,

 

Thank you for trying. To send us the log files please click on my community nickname and you should see an option in the upper right to Send a Message. 

 

  • Orestes85's avatar
    Orestes85
    New Member
    4 years ago

    GlennD  I'm having the same issue/ errors as described earlier in this thread.

     

    I can connect to other workstations on my domain remotely so I used RDP to access my workstation and then uninstalled all LogMeIn software and reinstalled via download links from GoTo Central.  I did the same with the computer I am connecting from. 

     

    Initial setup of LogMeIn Control Panel was having a few issues - First it was unable to start the LogMeIn service.  I was unable to manually start the service via services.msc.  The LogMeIn Control Panel had a pop up stating "Enabling..." with a spinning circle and I had to force close the Control Panel.  After another restart The service was started, LogMeIn Control Panel showed "Enabled" but was not Accessible due to the workstation not being connected to the internet (as I was remoted in from 20 miles away?).  Connection/Event Monitor was saying LogMeIn believed the workstation only had a loopback.

     

    I closed the Control Panel, force closed any processes related LogMeIn, manually stopped any services, and flushed DNS. Ran LogMeIn again and no change. Restarted, remoted back in to other workstation, rdp'd back to my workstation, and the issue was now resolved.  LogMeIn Control panel showed Enabled and Accessible.  I signed out of the RDP session, signed out of the LogMeIn session to the other workstation, and tried to log in to my workstation via LogMeIn Client. First attempt states the connection was lost (Hangs on the Verifying step. I have checked that the cert used for my workstation is the same one used for the workstation I can log in to.  Both workstations are on the same switch, behind the same firewall, using the same anti-virus, have the same GPOs issued from the same domain controller.

     

    Log of most recent login attempt:

    2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Referrer: https://secure.logmein.com/r.asp?r=mycomputers
    2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED>- Browser: RAConsole
    2022-08-14 19:07:56.029 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Client IP: <REDACTED>- direct access allowed.
    2022-08-14 19:07:56.091 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: WebSvc.DLFF
    2022-08-14 19:07:56.091 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
    2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Log.Debug
    2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowAutoLogin
    2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.DontListDomains
    2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Appearance.CustomLogo
    2022-08-14 19:07:56.216 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: Appearance.CustomMsg
    2022-08-14 19:07:56.216 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Request for /default.html?rawtnl=49785219_0&gwsid=_jM2doSCTBg1vdQ5FKvFzkehWdQ5ExE5 returned 200 OK (17990 bytes).
    2022-08-14 19:07:56.482 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: WebSvc.DLFF
    2022-08-14 19:07:56.482 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Logging in as 'DOMAIN\user'.
    2022-08-14 19:07:56.638 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Logged in successfully.
    2022-08-14 19:07:56.654 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025D0 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036190854719; startDate: 2022-08-14T23:07:56)
    2022-08-14 19:07:56.748 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - User is administrator.
    2022-08-14 19:07:56.874 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Loading user profile...
    2022-08-14 19:07:56.874 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED> - Error loading user profile, The parameter is incorrect. (87)
    2022-08-14 19:07:56.874 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
    2022-08-14 19:07:56.874 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - template - Cannot access settings from template: Auth.AllowCookie
    2022-08-14 19:07:56.874 - Info - LogMeIn - DOMAIN\user - 04516 - 0x000025C4 - Session - <REDACTED>:DOMAIN\user - Request for /default.html returned redirect to main.html
    2022-08-14 19:07:56.999 - Warning - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - template - Cannot access settings from template: LOG.DEBUG
    2022-08-14 19:07:56.999 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025C4 - Session - <REDACTED>:DOMAIN\user- Request for /remctrl.xml?view=0 returned 200 OK (9174 bytes).
    2022-08-14 19:07:58.109 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025E8 - Session - <REDACTED>:DOMAIN\user - Unsupported client options: REACTIVESUPPORT
    2022-08-14 19:07:58.390 - Info - LogMeIn - NT AUTHORITY\SYSTEM - 04516 - 0x000025F0 - SessionDataReport - The init session response was parsed successfully. (remoteAccessId: -9223372036190854716; startDate: 2022-08-14T23:07:58)
    2022-08-14 19:12:58.223 - Warning - LogMeIn - DOMAIN\user - 04516 - 0x00000390 - template - Cannot access settings from template: WebSvc.DLFF
    2022-08-14 19:12:58.223 - Info - LogMeIn - DOMAIN\user - 04516 - 0x00000390 - Session - <REDACTED>:DOMAIN\user - Request for /default.html?logout=yes returned redirect to https://secure.logmein.com/r.asp?r=mycomputers  

     

     

     

     

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi Orestes85, welcome to the community.

       

      Thank you for the detailed post, I have opened a support ticket for you with these details and attached the log files.

       

      • slimjim1's avatar
        slimjim1
        Active Contributor
        4 years ago

        GlennD I just sent 2 PMs with my Logs from attempting to connect since the log was too long to fit into the 60,000 character limit.  If there's a way to upload straight ".log" files on this forum through PMs it also eludes me.  My affected Machine also acts exactly as described by Orestes85.