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Cannot Connect to Host -1st attempt drops -2nd attempt says already connected
I am having an issue with LogMeIn, that seems to be hitting more and more of my machines. I have 87 computers at 5 sites. All 87 have been working through LogMeIn, and then last week we had one com...
JLSantos I managed to figure out the issue myself. After uninstalling Citrix Workspace and rebooting, Logmein magically worked again. Even the inability to stop/restart the service was fixed.
I found it from looking into graphics drivers as the only thing different about this PC was that it had an old dedicated graphics card. I noticed in device manager that Citrix had it's own entry under display adapters listed as "citrix indirect display adapter". I remember Logmein used to use it's own mirror driver that showed up in Device Manager so I took a wild guess that it was interfering with whatever Logmein does to tap into graphics drivers. Perhaps it's seeing that device as a display out and tries to get a feed from it only to fail since it isn't a real display device. This isn't a solution because I still need Citrix Workspace but this should point Logmein in the right direction. Going to reinstall Citrix Workspace and see if I can replicate it.
Update: Reinstalling Citrix workspace didn't bring back the issue. But it also didn't install the "citrix indirect display adapter" that I saw earlier. Worth noting that I had manually uninstalled that driver within Device Manager before removing Citrix Workspace so that driver specifically might be the cause of the issue.
Update 2: Seems to be related to Citrix Screen Casting which is part of Citrix Workspace.
I even temporarily disabled the Firewall for the network this machine is on (even though the 20 others on the same network are unaffected) and removed all AV on this machine (even though it's LMI's AV), and disabled Windows Defenders Firewall..to no avail. Whatever is causing this, It isn't a firewall and it clearly isn't a one off based on this thread.
Same issue here since May 2022. I tried every suggestion from LMI and even they connected to 1 machine for hours and didn't fix the issue.
More and more machines have the issue every day or week.
I had the same issue and uninstalling Citrix Workspace fixed mine as well.
Thank you slimjim1 !!! I just uninstalled Citrix Workspace and am now able to connect via LogMeIn! Thank you so much for letting us know what worked for you since LogMeIn themselves stopped updating us. If anything changes on my end, I will post in the thread.
Update: I reinstalled Citrix Workspace and am still able to connect via LogMeIn
JLSantos I managed to figure out the issue myself. After uninstalling Citrix Workspace and rebooting, Logmein magically worked again. Even the inability to stop/restart the service was fixed.
I found it from looking into graphics drivers as the only thing different about this PC was that it had an old dedicated graphics card. I noticed in device manager that Citrix had it's own entry under display adapters listed as "citrix indirect display adapter". I remember Logmein used to use it's own mirror driver that showed up in Device Manager so I took a wild guess that it was interfering with whatever Logmein does to tap into graphics drivers. Perhaps it's seeing that device as a display out and tries to get a feed from it only to fail since it isn't a real display device. This isn't a solution because I still need Citrix Workspace but this should point Logmein in the right direction. Going to reinstall Citrix Workspace and see if I can replicate it.
Update: Reinstalling Citrix workspace didn't bring back the issue. But it also didn't install the "citrix indirect display adapter" that I saw earlier. Worth noting that I had manually uninstalled that driver within Device Manager before removing Citrix Workspace so that driver specifically might be the cause of the issue.
Update 2: Seems to be related to Citrix Screen Casting which is part of Citrix Workspace.
Support thought that it was a Root Certificate issue but their own links given to support didn't work to the certs they were told to try. The support rep said that they think it might be related to the latest SSU with windows 10, but it's impossible to just uninstall a SSU to test it..which all of my other machines have installed with no issue. Said they'd reach out if there we're any updates. That was 2 weeks ago.
