Forum Discussion

Shameen's avatar
Shameen
Active Contributor
12 months ago
Solved

Cannot control host

Administrator of logmein accounts can control accounts but other users cannot control only view.  It was working normal till yesterday.  Suddenly stopped working.  How can we resolve this issue?  we ...
  • Shameen's avatar
    Shameen
    12 months ago

    We deleted users and created again, its working now. Thanks.

GlennD's avatar
GlennD
GoTo Manager
12 months ago

Hi Shameen,

 

I am checking with Support to see if we have received any similar reports of this with version 4.1.0.15576. We released version 4.1.0.15576 on July 17th, so I would assume you have been using it for a couple of weeks already? 

 

Shameen's avatar
Shameen
Active Contributor
12 months ago

It was working until two days before.

  • Shameen's avatar
    Shameen
    Active Contributor
    12 months ago

    We deleted users and created again, its working now. Thanks.