Forum Discussion

kplu's avatar
kplu
New Member
4 years ago

Can't match resolution

LogMeIn had me download an update before using the login client recently and since then I have been unable to use the match screen resolution feature. Work monitor is 1920x1080, home monitor is 1680x...
Problem
  • xtrader99's avatar
    xtrader99
    4 years ago

    Problem solved by logmein support. 

    from client , log into host, then on host computer,  go to windows settings, display, scroll down to multiple display, select 'Duplicate these display'.  After that goto logmein toolbar , options, resolution settings and, now it would allow to choose the appropriate resolution setting.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

kplu  Are you able to confirm the LogMeIn Host software version?  

 

Also, can you say what PC model you're using, with what Windows version specifically? 

  • osweetman's avatar
    osweetman
    New Contributor
    3 years ago

    A much simpler solution is to go to the LogMeIn toolbar at the top of the screen, click on the Options menu and un-check the box on the top left that says “Blank Screen”.  Now the user has many options to change the resolution.  After changing it, they can re-check the “Blank Screen” box and the resolution will stay at the new setting.

    • KN2's avatar
      KN2
      New Member
      3 years ago

      That Blank Screen worked perfectly, thanks so much

    • agfedIT's avatar
      agfedIT
      New Member
      3 years ago
      Thank you osweetman... Saved a lot of troubleshooting time 🙂 after ever driver was updated with no such luck.
    • Anon32883's avatar
      Anon32883
      New Member
      3 years ago

      Worked perfectly, thanks for your help.

  • xtrader99's avatar
    xtrader99
    New Contributor
    4 years ago

    I am having the same problem as well .  Please help

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      xtrader99  I have the same questions for you, if you can tell us the details of your Host PC? 

      • xtrader99's avatar
        xtrader99
        New Contributor
        4 years ago

        Problem solved by logmein support. 

        from client , log into host, then on host computer,  go to windows settings, display, scroll down to multiple display, select 'Duplicate these display'.  After that goto logmein toolbar , options, resolution settings and, now it would allow to choose the appropriate resolution setting.