Forum Discussion

New Member

4 years ago

Can't match resolution

LogMeIn had me download an update before using the login client recently and since then I have been unable to use the match screen resolution feature. Work monitor is 1920x1080, home monitor is 1680x...

xtrader99
4 years ago
Problem solved by logmein support.
from client , log into host, then on host computer, go to windows settings, display, scroll down to multiple display, select 'Duplicate these display'. After that goto logmein toolbar , options, resolution settings and, now it would allow to choose the appropriate resolution setting.

Retired GoTo Contributor

4 years ago

kplu Are you able to confirm the LogMeIn Host software version?

Also, can you say what PC model you're using, with what Windows version specifically?

osweetman
New Contributor
3 years ago
A much simpler solution is to go to the LogMeIn toolbar at the top of the screen, click on the Options menu and un-check the box on the top left that says “Blank Screen”. Now the user has many options to change the resolution. After changing it, they can re-check the “Blank Screen” box and the resolution will stay at the new setting.
- KN2
  New Member
  3 years ago
  That Blank Screen worked perfectly, thanks so much
- agfedIT
  New Member
  3 years ago
  Thank you osweetman... Saved a lot of troubleshooting time 🙂 after ever driver was updated with no such luck.
- Anon32883
  New Member
  3 years ago
  Worked perfectly, thanks for your help.
xtrader99
New Contributor
4 years ago
I am having the same problem as well . Please help
- AshC
  Retired GoTo Contributor
  4 years ago
  xtrader99 I have the same questions for you, if you can tell us the details of your Host PC?
  - xtrader99
    New Contributor
    4 years ago
    Problem solved by logmein support.
    from client , log into host, then on host computer, go to windows settings, display, scroll down to multiple display, select 'Duplicate these display'. After that goto logmein toolbar , options, resolution settings and, now it would allow to choose the appropriate resolution setting.