Forum Discussion

mcon's avatar
mcon
Active Contributor
2 years ago

Client cannot connect: Error 12031

Hi,   Beginning today, Logmein client no longer successfully connects to the webservice. System is stable and was performing as expected as of last Friday. Win 7, TLS 1.0, 1.1, 1.2 enabled, SSL dis...
  • venusparts's avatar
    venusparts
    2 years ago
    Thanks for reaching out but I no longer need any help. I figured it out on my own. My router was fighting itself.
KateG's avatar
KateG
GoTo Manager

Hi mcon thanks for the further information. There have been a few reports recently with Windows 7, I agree. 

 

The Community experiences have been reported to the team. The current recommendation is to make sure you are fully updated especially on security-related patches for windows, this one in particular.

 

 

mcon's avatar
mcon
Active Contributor
2 years ago

Thank you KateG. Yes, I had previously seen a recommendation for that update, and confirm that that one had been applied, and is up to date.

 

Please let me know if your team discovers anything.