Hi mcon thanks for the further information. There have been a few reports recently with Windows 7, I agree.
The Community experiences have been reported to the team. The current recommendation is to make sure you are fully updated especially on security-related patches for windows, this one in particular.
Hi KateG ,
I thought I would give an update as I'm seeing new behavior.
Previously I was unable to use any kind of control other than the limited functionality via the web browser. Clicking on remote control on the website would download a temporary client but would encounter the same offline error. This was retried just now and the downloaded termporary client now connects without any errors.
Thinking the issue was resolved, the installed app client on the problem system was retried, and resulted in the same offlilne 12031 error. Reinstalling the client had the same result. However, after reinstallation, launching the client from the website as indicated in the previous paragraph, no longer downloads a temporary client and asks if it's possible to use the LMIIgnition.exe in the installation folder on the problem computer (this was allowed), and it connects without issue.
To restate the problem as it currently stands. The installed client still shows an error if used on its own. However it is now possible to launch the installed client from the website. Ie, the standalone client requires a weblogin prior to functioning.
I have a 10 and have had this problem for over 2 weeks. Rescue can't even stay connected and offers no solutions. No it is not my firewall. Uninstalled and problem persisted.
venusparts welcome to the GoTo Community.
Can you let me know a bit more about your experience? Are you seeing the same error message? Are you able to connect via the website but not the client?
