Forum Discussion

mcon's avatar
mcon
Active Contributor
2 years ago

Client cannot connect: Error 12031

Hi,   Beginning today, Logmein client no longer successfully connects to the webservice. System is stable and was performing as expected as of last Friday. Win 7, TLS 1.0, 1.1, 1.2 enabled, SSL dis...
  • venusparts's avatar
    venusparts
    2 years ago
    Thanks for reaching out but I no longer need any help. I figured it out on my own. My router was fighting itself.
venusparts's avatar
venusparts
Active Contributor
You can log on either way but it continually disconnects and reconnects with in seconds. From the control panel you can watch it do it. Rescue also had the same problem when trying to remote in. They couldn’t keep the connection to be able to look at anything.
I removed my security and it still occurred and I have uninstalled logmein twice and still the same problem.
KateG's avatar
KateG
GoTo Manager
2 years ago

venusparts thanks for the additional details. I've added this to your support case, someone from our team should reach out to you shortly. 

  • venusparts's avatar
    venusparts
    Active Contributor
    2 years ago
    Thanks for reaching out but I no longer need any help. I figured it out on my own. My router was fighting itself.