Forum Discussion

Verricom's avatar
Verricom
Active Contributor
4 years ago

Command prompt closes immediately on connecting

I have various client machines which for no obvious reason refuse to let me open working command prompts, when I do so all that happens is a black window opens with a 110x41 sign in the middle that t...
  • Jimz18's avatar
    Jimz18
    4 years ago

    Pressing F5 to refresh screen (Connection closed.) fixed for me.

AGJL's avatar
AGJL
New Contributor

UPDATE:  Can anyone at LMI give us an update for when this issue will be resolved?  We're quickly approaching the end of month 3 since it was reported and it is still happening as of a minute ago. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Thanks for your patience.  We are actively investigating the cause of this problem.  I hope to have more information soon. 

  • egrylls's avatar
    egrylls
    New Member
    4 years ago

    It might be because its opening POWERSHELL instead of a COMMAND PROMPT.  Have your devs look at that.  Seems someone changed something in the client or exe being called and now it's a different executable being brought to bear.

  • jowsr's avatar
    jowsr
    Active Contributor
    3 years ago

    Hi Team,

    It looks like someone has made this worse. Now I get two 'connection closed' messages and the f5 refresh no longer works......

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    jowsr   There should be a permanent fix in an upcoming release.  I will have an ETA soon. 

  • G_G's avatar
    G_G
    Active Contributor
    3 years ago

    Hello all,

     

    new Logmein Client version 1.3.5282, proposed as upgrade and installed today, actually fixes this Powershell issue.

    Unfortunately it introduces another and worse bug: copy/paste in the Powershell does not work.

     

    Please Logmein Support provide an official and secure download link for the previous Logmein Client (LogmeinIgnition.msi) version while this new bug is solved.

     

    Thank you and Regards

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    G_G  Thanks for the report.  I'll let the team know about your experience and see what can be done. 

  • G_G's avatar
    G_G
    Active Contributor
    3 years ago

    Hello all,

     

    Logmein Client updated today to version 1.3.5311

    Copy/Paste problem in Powershell NOT solved:

     

    - Logmein to remote host

    - open remote Powershell

    - type a command, works as expected

    - select string and Copy (either CTRL-C or contextual menu)

    - CTRL-V does not paste, context menu "Paste" does not paste

     

    Remote host Logmein service upgraded from 14512 to newer 15582: Copy/Paste still does NOT work.

     

    Please let us know when this issue will be resolved.

     

    Regards

  • MrHappy4's avatar
    MrHappy4
    Active Contributor
    3 years ago

    That's not a solution.  Of course we can disturb the user and make them not able to work while we work on a problem. If we don't want to disturb the user and run in the background, we need the PowerShell remote to work.

  • Verricom's avatar
    Verricom
    Active Contributor
    3 years ago

    Clearly this is NOT a solution as it involves disturbing end users when as their IT administrator I need to run scripts or kill processes off in the background.

     

    Stop proposing idiot answers and get it fixed, you have had plenty of time and are charging premium rates for a subscription product that simply does not work as advertised.