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NormW's avatar
NormW
Active Contributor
4 years ago
Solved

Computer shows as online, but is unreachable

Hi, After logging into my account at https://secure.logmein.com/central/Central.aspx, my remote computer shows as "Online for X hours and Y minutes".  Is this an indication that the host software is...
  • NormW's avatar
    NormW
    4 years ago

    AshCIt turned out the computer had not rebooted after all.  The LogMeIn host software had halted.  The person who went to the site restarted the host software and I was able to open remote connections again.

     

    Regards,
    Norm

NormW's avatar
NormW
Active Contributor
4 years ago

AshCThanks for the suggestions - I will give those a try and follow up here.  The computer is not just remote, but truly physically remote, so it may be a bit of time before I have results.

 

 

NormW's avatar
NormW
Active Contributor
4 years ago

AshCIt turned out the computer had not rebooted after all.  The LogMeIn host software had halted.  The person who went to the site restarted the host software and I was able to open remote connections again.

 

Regards,
Norm