Forum Discussion

mkuberski's avatar
mkuberski
New Member
7 years ago

Connection hanging on verify identity

 I have a client that has LogMeIn installed on a PC for remote support. I am trying to connect but it keeps disconnecting at the Verify Identity step. I have followed the steps on previous posts about clearing the certificate cache and the disabling antivirus. It has not helped. I am using the LogMeIn client to connect. Any other ideas? Thanks for your help!!!!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi mkuberski  Sorry for all the trouble there.

     

    What I believe is happening is this:  The initial client connection attempt is cleared through their local or network firewall, but then when connecting to the server responsible for your account the firewall becomes alarmed and disconnects the session.

     

    Does this user have a local firewall they might be able to adjust or temporarily disable to test this out?