Forum Discussion

JuiceWagon's avatar
JuiceWagon
New Member
2 years ago
Solved

CTRL-ALT-DEL issues in 15702

Is there any resolution for the CTRL-ALT-DEL issues in 15702?  One better than uninstall and reinstall?
  • KateG's avatar
    KateG
    2 years ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi Everyone, 

10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

******************************************************************************************************************

Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

If there are any issues please let me know. 

******************************************************************************************************************

Thanks for your reports. 

Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    That update dit not solve the problem Kate.

    rgds

    / Richard

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Richard01 

      Can you try removing the new version again, restarting  and install the file again? 

      • Richard01's avatar
        Richard01
        Visitor
        2 years ago

        I have tried the fix on 4 different computers and it works on all of them, so thumbs up from me :)

  • MCTJIm's avatar
    MCTJIm
    Active Contributor
    2 years ago

    is the the 15576 with fix?, if so, it worked for me

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    Can you please send the link?

  • drdew's avatar
    drdew
    Active Contributor
    2 years ago

    I need the installer for the previous build

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    I need the build to rollback the version to

    email it to (removed) or PM the link :)