Forum Discussion

Klingy's avatar
Klingy
New Contributor
3 years ago
Solved

Deletion of my account

Please delete my account and all associated information you have about me. I have no need for your services anymore. Here's my email adress: moderator edit: personal information 
  • GlennD's avatar
    GlennD
    2 years ago

    To Delete your Cancelled account: 

    If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal

     

gdxjislw's avatar
gdxjislw
New Contributor
2 years ago
hello, i would also like to delete my account and all info associated with it, but i can't seem to find the option "email support". I can't call either since I do not want to give my number for security and privacy reasons.
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi gdxjislw welcome to the GoTo Community.

 

I see that there was a case started, I opened it up for you and someone from our support team should be reaching out soon. 

  • gdxjislw's avatar
    gdxjislw
    New Contributor
    2 years ago
    Sorry, but my GoTo account seems to be still active. I think I have clearly stated that i want all information associated with this email removed. That means everything on your website(all services). Thank you.
    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi gdxjislw,

       

      If your subscription is still active you will need to Contact Support to have it cancelled. 

       

      If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal 

       

  • PFrqrD8Vroyv654's avatar
    PFrqrD8Vroyv654
    Visitor
    2 years ago

    Hijacking this thread to also request a permanent deletion of my data as per GDPR law.
    Email support is not available on your software, despite your insistance on such; see following image if you care - https://i.imgur.com/f4snDm7.png

    Email is the same as this support account.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      To Delete your Cancelled account: 

      If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal