Forum Discussion

Holeshot's avatar
Holeshot
Visitor
2 months ago
Solved

Dual monitor selection not showing

Hi all, I cannot see the monitor selection in the menu bar of Logmein Pro. I've tried several options: Rebooted host machine Rebooted client machine tried different port options for dual monitors...
  • GlennD's avatar
    GlennD
    2 months ago

    Yes, the Host needs to have two monitors connected or you can use a monitor emulator to trick the Host into acting like two monitors are connected. As long as the video card in the Host 'detects' two monitors it will generate two screens which will be transmitted to the Client computer that you are sitting in front of. 

GlennD's avatar
GlennD
GoTo Manager
2 months ago

Hi Holeshot, welcome to the community.

 

Have you reviewed this support article already?  Work with multiple monitors on LogMeIn hosts 

When you say "Monitors are connnected via HDMI to a dual monitor USB C connection from a 2 monitor adapter." are you describing the monitors connected to your Windows 11 client, or the Server 2016 host? 

  • Holeshot's avatar
    Holeshot
    Visitor
    2 months ago

    Thanks for the response Glenn. Both monitors are connected to the W-11 Client. Rereading the link you posted and adding your question into that, I suspect I'm needing a two monitor setup attached to the host which will enable me to use a two monitor setup on the client? Do the resolutions on the host monitors need to match the resolution on the client side (If I'm correct on host needing 2 physical monitor connections)?

    In advance; thanks

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 months ago

      Yes, the Host needs to have two monitors connected or you can use a monitor emulator to trick the Host into acting like two monitors are connected. As long as the video card in the Host 'detects' two monitors it will generate two screens which will be transmitted to the Client computer that you are sitting in front of. 

      • Holeshot's avatar
        Holeshot
        Visitor
        2 months ago

        Thanks again Glenn. Gonna try the emulator trick.