Forum Discussion

metalmancpa's avatar
metalmancpa
New Contributor
2 years ago

Dual monitors - 2nd screen will close when connected remotely

Every time I log in, and randomly if idle for a few minutes once logged in, my 2nd monitor screen will close, and I have to go into options and select multi-monitor again. Any ideas?
  • GlennD's avatar
    GlennD
    2 years ago

    Hi metalmancpa, welcome to the community.

     

    This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

     

metalmancpa's avatar
metalmancpa
New Contributor
2 years ago

I am running Version 1.3.5489 client. Recently I have started to have Multi-Monitor issue. In short, I will log in and open both monitors. Sometimes randomly, and all the time when I first log in, the 2nd screen goes off, and under options goes back to checking the single main monitor. I turn it on again and work. When I stop working for a bit or screen goes to sleep, when I go back on the 2nd monitor goes off again. Drivers are updated on both ends. any ideas?