Forum Discussion

metalmancpa's avatar
metalmancpa
New Contributor
2 years ago

Dual monitors - 2nd screen will close when connected remotely

Every time I log in, and randomly if idle for a few minutes once logged in, my 2nd monitor screen will close, and I have to go into options and select multi-monitor again. Any ideas?
  • GlennD's avatar
    GlennD
    2 years ago

    Hi metalmancpa, welcome to the community.

     

    This is not a known issue so I have opened a support ticket for you so Support can gather troubleshoot the issue with you and gather more details.

     

nikzum's avatar
nikzum
New Contributor

Yes, I have two monitors at each location.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you. I checked the support ticket comments for metalnancpa and they did not have actual monitors connected, so I would recommend calling our toll-free support if possible so they can investigate your issue directly.

 

  • nikzum's avatar
    nikzum
    New Contributor
    2 years ago

    Ok. For reference, it happens every time without fail when I log in. For the first 5 minutes, I can only access one screen. There is no option to connect to the second screen. But then at around that 5 minute mark, the screen flashes about 5 or 6 times slowly, and then it gives me the option to change monitor settings to 2-screens.