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lzch1's avatar
lzch1
Active Contributor
8 years ago
Solved

Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

I've been having no success with engaging a remote keyboard on a connection.  At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
  • GlennD's avatar
    GlennD
    8 years ago

    Hi zoid

     

    The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with? 

     

GlennD's avatar
GlennD
GoTo Manager
8 years ago

Hi lzch1

 

I apologize for the frustration. After a quick look into your case and from the log files you provided the host has webroot installed, has it been disabled?

 

lzch1's avatar
lzch1
Active Contributor
8 years ago

Glen, Yes Webroot is installed.  This is a corporate security package that is required.  This same package is on all Mac's that have Mojave running.  Interesting.. that you point to that and I disabled it temporarily and it works fine.  Meaning.. I can remote connect and enage keyboard.    Webroot has installed another layer of security called "Secure Keyboard Entry"   I was not aware of this till you pointed me to look at if i have Webroot installed.  Once, I disabled "Secure Keyboard Entry" I can gain control of my remote keyboard.  

 

After several weeks I finally got a solid solution and answer.  THANK YOU!!