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Forum Discussion
lzch1
7 years agoActive Contributor
Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer
I've been having no success with engaging a remote keyboard on a connection. At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
- 7 years ago
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
GlennD
7 years agoGoTo Manager
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
mmonserrate-tos
7 years agoActive Contributor
I have the same problem and all the machine with Webroot seem to have the issue, not the one I have without it. How do I add an exception for it? I was looking for the folder for LogMeIn to add to the list of exceptions but not sure what it is for OSX.
- zoid7 years agoActive Contributor
You have the correct settings for Webroot.
The version of Mojave that I am running is 10.14.2 if that helps you at all.
- mmonserrate-tos7 years agoActive Contributor
Okay, I tried it on the host machine but it did not resolve my problem sadly. Here is a screenshot of the option I de-selected on both computers. Does that look right? I opened up a support ticket.
- zoid7 years agoActive Contributor
I turn this off on all computers running webroot.
- mmonserrate-tos7 years agoActive Contributor
Thanks for the response. I thought that was the place to do it. I did it from the machine I am trying to connect from. Should I also do this on the machine I am trying to connect to?
- zoid7 years agoActive Contributor
I don't know if this is going to help you but this is where I shut off my Secure keyboard entry mode.
Let me know if this solved your problem. I fought wit this issue for a long time.
- mmonserrate-tos7 years agoActive Contributor
Follow-up to my last message, I tried disabling webroot with no success. The computers with issues do have webroot.