The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer
I've been having no success with engaging a remote keyboard on a connection. At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
Hi zoid
The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with?
I have the same problem and all the machine with Webroot seem to have the issue, not the one I have without it. How do I add an exception for it? I was looking for the folder for LogMeIn to add to the list of exceptions but not sure what it is for OSX.
You have the correct settings for Webroot.
The version of Mojave that I am running is 10.14.2 if that helps you at all.
Okay, I tried it on the host machine but it did not resolve my problem sadly. Here is a screenshot of the option I de-selected on both computers. Does that look right? I opened up a support ticket.
I turn this off on all computers running webroot.
Thanks for the response. I thought that was the place to do it. I did it from the machine I am trying to connect from. Should I also do this on the machine I am trying to connect to?
I don't know if this is going to help you but this is where I shut off my Secure keyboard entry mode.
Let me know if this solved your problem. I fought wit this issue for a long time.
Follow-up to my last message, I tried disabling webroot with no success. The computers with issues do have webroot.
