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Forum Discussion

lzch1's avatar
lzch1
Active Contributor
8 years ago
Solved

Engaging Remote Keyboard from a Mac OS 10.14 (Mojave) to any computer

I've been having no success with engaging a remote keyboard on a connection.  At first, I thought I kind of put it off thinking it must be due to my remote computers but I've isolated this behavior t...
  • GlennD's avatar
    GlennD
    8 years ago

    Hi zoid

     

    The most current release is 64 bit for Mojave compatibility, remote keyboard entry should be working. From the one case that I know was investigated, it turned out to be webroot causing the issue. Do you have webroot installed and enabled on the Mac you are having issues with? 

     

zoid's avatar
zoid
Active Contributor
8 years ago

I turn this off on all computers running webroot.

mmonserrate-tos's avatar
mmonserrate-tos
Active Contributor
8 years ago

Okay, I tried it on the host machine but it did not resolve my problem sadly. Here is a screenshot of the option I de-selected on both computers. Does that look right? I opened up a support ticket.

  • zoid's avatar
    zoid
    Active Contributor
    8 years ago

    You have the correct settings for Webroot. 

    The version of Mojave that I am running is 10.14.2 if that helps you at all.