Forum Discussion

arm12345's avatar
arm12345
New Contributor
2 years ago

Erratic behaviour when controlling Windows 11 machines

I can't be the only person to have this issue, but I will detail it as though I am...   I use LMI for Mac (v 4.1.7905) to control a number of different Windows PCs, and have done since around 2004 ...
Mac
Windows
KateG's avatar
KateG
GoTo Manager

Hi arm12345 welcome to the GoTo Community. 

 

Thanks for your post and screenshot. What quality settings are you using while connected to the Windows 11 computer? 

 

  1. On the Remote Control toolbar, click Options > Color Quality. The Color Quality options are displayed.
  2. Select the appropriate setting. Tip: Choose Automatically adjust color settings to allow the host to detect the optimal setting. Your selection is applied immediately.
    • For better image quality, select Medium quality or High quality.
    • For best image quality, select HD quality.
      Tip: HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution.
  • Focus1's avatar
    Focus1
    New Member
    7 months ago

    Hello KateG , we currently experiencing similar issue connecting to Win11 headless system. Were you guys able to find a solution?

    • KateG's avatar
      KateG
      GoTo Manager
      7 months ago

      Focus1 welcome to the GoTo Community, 

       

      I took a look, and don't see a case on this. Can you provide details on the situation? Thanks