The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
arm12345
3 years agoNew Contributor
Erratic behaviour when controlling Windows 11 machines
I can't be the only person to have this issue, but I will detail it as though I am... I use LMI for Mac (v 4.1.7905) to control a number of different Windows PCs, and have done since around 2004 ...
KateG
3 years agoGoTo Manager
Hi arm12345 welcome to the GoTo Community.
Thanks for your post and screenshot. What quality settings are you using while connected to the Windows 11 computer?
- On the Remote Control toolbar, click Options > Color Quality. The Color Quality options are displayed.
- Select the appropriate setting. Tip: Choose Automatically adjust color settings to allow the host to detect the optimal setting. Your selection is applied immediately.
- For better image quality, select Medium quality or High quality.
- For best image quality, select HD quality.
Tip: HD quality provides the least amount of latency and the smoothest transition with an automatically adjusting resolution.
KateG
3 years agoGoTo Manager
arm12345 our team would like to take a close look. Can you email debug logs from the host and plugin
along with a video capture. I will PM you an email address. Thanks!