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Forum Discussion

MBrissenden's avatar
MBrissenden
New Member
6 years ago

Error Message

The computer that I wish to access is on line and available however when I click on the icon to log in  this message appears "Your session has timed out or the host went offline during your connectio...
GrahamM's avatar
GrahamM
New Contributor
6 years ago

Worked fine on Monday and then stopped working yesterday after about an hour.

Reboot of host and client makes no difference and there have been no network changes and I should know since I am the firewall admin.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

GrahamM   I apologize for the difficulty there.  Can you please confirm the affected operating systems and LogMeIn software versions installed?

  • GrahamM's avatar
    GrahamM
    New Contributor
    6 years ago

    Not sure on the LMI version, but Windows 10 2004.  I can report back the version in a couple days when I'm back there.  Host says it is online (blue), however when I try connect it times out.  FYI, both are hard wired and NOT wireless.

     

    Started happening all of a sudden at 8:40 AM PST yesterday.

     

    Same error when trying the desktop client to the LMI host.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      GrahamM  This may be an obvious question , but have you been able to reboot the host PC yet?

      • GrahamM's avatar
        GrahamM
        New Contributor
        6 years ago

        AshC 
        Yes multiple reboots.  
        Version is 4.1.0.14148.

        Discovered that it may be related to a DNS security provider.  

        What domains should I be putting on the whitelist?