Forum Discussion

Danny6's avatar
Danny6
New Contributor
9 months ago

Error when connecting. (Error occurred error: 14094410:lib(20):func(148):reason(1040))

Getting this error when connecting to a client. So far only one member of my team can connect to this client but everyone else gets this error.
  • GlennD's avatar
    GlennD
    9 months ago

    Here is the solution for computers showing this error due to an expired certificate:

    As admin, open the command prompt of my computer in LogMeIn Client
    1. cd "C:\Program Files (x86)\LogMeIn\x64"
    2. cmd
    3. logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
    4. net stop LogMeIn && net start LogMeIn

    (Thank you Michal_orc )

     

    Depending on where the computer is located, you may run into an error "Country too long". 

     

    The problem is that Windows returns a 3-digit "sub-region-code" instead of the 2-character "alpha-2" country code. Check for example: https://github.com/lukes/ISO-3166-Countries-with-Regional-Codes/blob/master/all/all.csv 

    To overcome on this problem you have to explicitly specify the 2-digit code of your country. So find the "alpha-2" code of your country in the table above and issue the following command in an administrator command prompt:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "<alpha-2 code of your coutry>" -createsc

    For example if you are in Mexico, then issue the following command:

    "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca "Default CA" "MX" -createsc

     

    On Mac the certificates are stored in files:

    - /Library/Application Support/LogMeIn/CA.pem

    - /Library/Application Support/LogMeIn/server_ex.pem

     

    First these files have to be deleted: 

    - sudo rm /Library/Application Support/LogMeIn/CA.pem

    - sudo rm /Library/Application Support/LogMeIn/server_ex.pem

     

    Then restart the daemon: 

    - sudo launchctl stop com.logmein.logmeinserver 

     

GlennD's avatar
GlennD
GoTo Manager

Michal_orc Danny6  I checked with Support and after reviewing another customer's log files it was suggested that reinstalling the LMI SSL Certificate may be the solution. Can you please try the following on one of your affected PCs?

  1. Launch command prompt (as administrator)
  2. Change directory to “C:\program files\logmein\x86” if it's a 32 bit OS or "C:\program files (x86)\logmein\x64" if its 64 bit.
  3. Issue the command :
    logmein.exe cert -createca "LogMeIn CA on %COMPUTERNAME%" -createsc "%COMPUTERNAME%"
  4. Turn off / on LogMeIn from the system tray icon.
    If all goes well, the following should appear in the registry:
    HKLM\Software\LogMeIn\v5\Net
    Key (Dword) CertificateIDEx. Each value will have a bunch of gibberish
    HKLM\Software\LogMeIn\v5\WebSvc
    Key (Dword) HostCertIDSent and HostCertSent. Each value will have a bunch of gibberish
  5. Try connecting again

 

erdemtopcu's avatar
erdemtopcu
Visitor
9 months ago

Hi

After the update numbered 4.1.0.15428 (Mar 14, 2024) was installed on our host computers, we are unable to establish remote connections.

We kindly request your urgent support regarding this matter.