Forum Discussion

JustGoHolidays's avatar
JustGoHolidays
Active Contributor
5 years ago

Font Change?

Good afternoon, Has anyone experienced issues with the font changing? We have been working from home since lockdown for about 2 weeks now, with no issues what so ever. Randomly yesterday, everyone w...
GinaD1's avatar
GinaD1
New Member

I am having the exact same problem, but it only happened to me.  No one can figure out why or how to fix it.  

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

GinaD1  JustGoHolidays  I apologize for the recent change there.  We are working to identify the problem and find a resolution for this behavior. 

Thanks for your patience, hopfully more updates coming soon.

  • johnfasino's avatar
    johnfasino
    New Contributor
    5 years ago

    Has there been any resolution to this problem?

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      johnfasino I will try to get an ETD soon.  Thanks for your patience.

       

    • JustGoHolidays's avatar
      JustGoHolidays
      Active Contributor
      5 years ago

      Yeah still affecting all of our users too - very frustrating as it was working perfectly for weeks before this change occured.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        JustGoHolidays  johnfasino  GinaD1 

        We're having difficulty recreating this problem during testing. 

         

        Do have DPMS driver installed?  If so, could you try removing it from the Device Manager > Monitors (right click, Uninstall device). 

         

        After this is complete, the next PnP scan will detect the attached monitors (this time without the DPMS driver installed).  If you can still reproduce the issue, you can reinstall the DPMS driver in the next RC session.  If it fixes the problem, you can then force the new blanking method by setting RemoteControl\BlankScreenMethod to 1.