Forum Discussion

RegionalApp's avatar
RegionalApp
New Member
5 years ago

High CPU usage when idle

I regularly uninstall logmein because when it is installed on my computer, and while I am not using it but it is a background app, it regularly used huge amounts of CPU %.  My guess, they are using i...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

RegionalApp  No, we're not 'using the PC' for any other purpose than private, secured, remote connections. 

 

Can you please confirm the host PC's operating system version and LogMeIn endpoint software version? 

jegbert's avatar
jegbert
Active Contributor
4 years ago

I've ran into this same issue with the latest version on Windows 10. Not only does it totally eat up my CPU it's also climbs to using over 2 Gigs of RAM. All of this while LogMeIn was "idle" no remote sessions to my computer.

 

I finally had to uninstall the application today as I couldn't complete any of my Zoom meetings.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    jegbert  Did you try disabling the screen blanking option for the remote Host PC? 

    • jegbert's avatar
      jegbert
      Active Contributor
      4 years ago

      This wouldn't apply in the situation I'm describing. LogMeIn is idle with no remote sessions, in or out, active.

       

      I'm working locally on the system, with no remote sessions at all, and LogMeIn has one processor core maxed out and using over 2 Gigs of RAM.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        jegbert  We may need to compare the LMI logs with Windows logs to see what may be overloading the CPU there.  If you have a few moments, I would first confirm with the manufacturer's web site that all available drivers are up to date, and then give us a call when it's convenient, from the problem PC:  https://support.logmeininc.com/central/help/how-do-i-contact-support  (email follow ups are also an option there if you can't call in)