The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
How do I cancel my subscription?
Please stop my billing and I dont want to pay it..and please change my account to trial
To modify or cancel a subscription
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Hi username8
I'm sorry we can't handle billing requests through the Community. Here is an article where you can contact Customer Support for billing requests: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account
Sorry, but this answer, while it may be correct, is not helpful at all.
I am trying for days now (for an hour alone today) to cancel auto-renewal for my LogMeIn Pro sub and there is just simply noone answering my call ever.
I even hear the beeps frequently when someone pushes the button to send me back to those super motivated guitar and sax players...
PJLehn I apologize for the contact failure. Can you state which phone number you were dialing, and at what time?
If Email communication is OK, please create a case for LMI Support through this page, and let us know if you don't hear back within a few days: https://support.logmeininc.com/central/help/how-do-i-contact-support
