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Forum Discussion

username8's avatar
username8
New Member
6 years ago
Solved

How do I cancel my subscription?

Please stop my billing and I dont want to pay it..and please change my account to trial
  • GlennD's avatar
    GlennD
    2 years ago

    lw2403 

     

    To modify or cancel a subscription

    To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.

     

     

altafedelta's avatar
altafedelta
New Contributor
3 years ago

I opened the unsubscribe ticket as indicated, but I get no response.
How is it possible to formalize the cancellation of the service?
The Italian telephone numbers are not active. Thank you

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi altafedelta, our system registered your calls today, but it looks like you disconnected before you spoke with a representative. A support ticket is open for your cancelation request and our Support team will contact you to assist.

 

  • WentFrom's avatar
    WentFrom
    New Contributor
    3 years ago

    Same experience. Something is seriously wrong at JoinMe/LogMeIn/GoTo, to put it mildly. On hold for more than an hour with a ticket number solves nothing, they simply do not answer. Not to mention how ridiculous it is not to be able to stop a subscription online that had to be started online.

     

    Sent registered cancellation letter to corporate adress and stopped automatic payment by PayPal. Phone records etc. in file to prove anything possible tried to cancel. Should have never subscribed.

     

    P.S. No need to start asking me here on behalf of GoTo which numbers we called or similar. Tried everything the Support pages show, everything.

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi WentFrom,

       

      I have submitted a cancelation support ticket for you. I do see your calls over the last week, but none show a hold time as you describe. 

       

      For anyone else wishing to cancel, when you contact us through our support site you will have the option to Call Support or Email Support your request



       

      • WentFrom's avatar
        WentFrom
        New Contributor
        3 years ago

        Thank you for the ticket GlennD, I hope this gets solved in time. I cannot help it if your system does not register how long customers are on hold actually. That might even leave a false impression with your company concerning service levels.

        Furthermore, I have never gotten to an option to Email Support. The pages I can access keep sending me around from the FAQs to the page where a ticket and phone number are provided, and back. If I am overlooking this option it appears to be well hidden.

         

        The addition of the 'Solved' box to the first post in this thread is misleading by the way. It just points to 'contact support' and that is exactly what does not work for those complaining here. I rarely am this blunt about any company but this has been very frustrating and judging by this thread, my experience applies to a great many clients.