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Forum Discussion

Misogi's avatar
Misogi
New Member
6 years ago
Solved

How do I delete my account?

Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem ...
  • GlennD's avatar
    GlennD
    3 years ago

    To cancel a trial

    To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

     

    Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

    To modify or cancel a subscription

    To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.

     

    To Delete your Cancelled account: 
    If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management Portal
     
    Why don't you get a direct phone number?

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.

    There is no toll-free number for my location?

    An option to Email Support should also displayed if you do not speak English or Spanish.

     

     

     

     

     

     

     

     

Gerakobits's avatar
Gerakobits
Visitor
8 years ago

Today at 5pm someone logged into my account from Japan, 

They also listed their Mac OS as a trusted device but when I check trusted devices it doesn't appear.

 

I'm really paranoid about this. Has anyone else had this problem? I don't feel like changing my password is enough, and I don't have a phone for 2step. Is there anything else I can do? If possible I'd like to delete my account even.

Vitor_M's avatar
Vitor_M
Retired GoTo Contributor
8 years ago

Hello,

 

You can try changing your email address as well if you feel that only the password wasn't enough. If you do not have any current subscriptions we can definitely delete your account. Just use http://help.logmein.com/?cu=1&fs=ContactUs&l=en_US&c= to create a request. 

 

Best Regards,

 

Vitor