The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Misogi
6 years agoNew Member
How do I delete my account?
Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem ...
- 3 years ago
To cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.To modify or cancel a subscription
To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.
If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management PortalWhy don't you get a direct phone number?Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.
There is no toll-free number for my location?
An option to Email Support should also displayed if you do not speak English or Spanish.
PHARAOH669
6 years agoNew Contributor
Удалите мой аккаунт пожалуйста 🙏
AshC
6 years agoRetired GoTo Contributor
Hi, if you need to request account deletion due to GDPR reasons, then you may create a case through this access point: https://www.logmein.com/support/contact-us
- KLOKO6 years agoNew Contributor
There is NO WAY to cancel or delete your account using that method. The only option I had to go with was trying to call LMI, only to find the robotic assistance not letting me past the first phase of the call so i am unable to talk with anyone.
Super frustraing and embarassngly bad busines practices on behalf of LMI. Please delete my account and never charge me again. Im so sick of corrupt businesses like this.
- AshC6 years agoRetired GoTo Contributor
KLOKO If you've used the link I posted to create an email case, please post your case number so that I may review it in full. This should be an option for deletion requests as well as phone support.
- KLOKO6 years agoNew Contributor
I already used the link which takes me to a page with other options, i choose LogMeIn Pro and it then takes me to another page where i cannot find a place i can submit an issue. Please advise asap.