Forum Discussion
Misogi
6 years agoNew Member
How do I delete my account?
Please delete my account and all associated information you have about me. I have no need for your services, and it's frankly disappointing as all hell that you haven't remedied the deletion problem in FIVE YEARS since I saw a post about it come up. Shame on you.
To cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.
Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.To modify or cancel a subscription
To cancel your account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for Central at this time.
To Delete your Cancelled account:If your account has been cancelled already and you wish to have it deleted completely, you can make a request through our new Individual Rights Management PortalWhy don't you get a direct phone number?Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number, we need you to select your country first on the Contact Support form.
There is no toll-free number for my location?
An option to Email Support should also displayed if you do not speak English or Spanish.
96 Replies
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- twojamama5 years agoVisitor
I JUST WANT TO DELETE THIS ACCOUNT HELP
- kogty12345 years agoVisitor
plese delete my account
- wolfzk5 years agoVisitor
Dear support of LogMeIn,
I would like to ask you to delete the LogMeIn account associated to this email address. Reason: I’m not using it. Thanks in advance to confirm me the closure.
Kind regards,
wolfzk
- AshC5 years agoRetired GoTo Contributor
joanacgc We do not currently have a direct email alias to use for customer support, however you may choose a phone number or create a case for email follow up on the support site: https://support.logmeininc.com/central/help/how-do-i-contact-support
- AshC5 years agoRetired GoTo Contributor
dovej We do not currently have a direct email alias to use for customer support, however you may create a case for email follow up: https://support.logmeininc.com/central/help/how-do-i-contact-support
- dovej5 years agoNew Member
Hi LogMeIn team,
I need to delete my account. Please provide a valid way to do it as it is impossible to get an email to reach your customer service support in order to create a case/ticket about that.
I've tried many links you've shared with other users with the same issue before but none is working.
I look forward to get a valid solution from you.
Thanks in advance.
- joanacgc6 years agoNew Member
LogMeIn team,
I need to cancel/ delete my account and terminate my subscription trial period. Please provide a valid way to do it as it is impossible to get a phone number where to call or an email to reach your customer service support.
I've tried all the links you've shared with other users with the same issue before but none is working.
I look forward to get a valid solution from you.
Thanks,
Joana
- AshC6 years agoRetired GoTo Contributor
adanny If you're not getting through by phone you can also create a case for Customer Support to follow up with by email: https://support.logmeininc.com/central/help/how-do-i-contact-support
- adanny6 years agoNew Member
I have now been on hold for 3:21 hours. I have been a loyal customer for many years. I no longer need LOGMEIN and want to cancel my subscription. Apparently, the only way to cancel is to call this 1800 number. No way to email or cancel within the site. On my credit card statement there is no number to call and a website that require me to add an extension to chrome before I can access it. Any suggestions?
- DELETEME16 years agoNew Contributor
AshC Still here. Account still not deleted.