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Forum Discussion

Bob1979's avatar
Bob1979
New Contributor
6 years ago

I am not the account holder?

After i purchased a Pro account i can't use Logmein anymore! I can log in to my account but it is still the free account (i paid for Pro with my creditcard) When i clic on the upgrade button it say...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Bob,

Did you used to have this user account and remote PC set up under a free Pro plan of some kind? 

  • Bob1979's avatar
    Bob1979
    New Contributor
    6 years ago

    Hi AshC,

    Yes,I am using this account for probably 15 years now for free, in 2014 we get a message that new accounts aren't free anymore but, because i was a longtime user,  i was able to use my account for free for a few years.

    That was till march 2020, then i have to pay for the account.I payed for Pro first with a sepa, in that time Corona started here and my company stopt al sepa's so the payment was cancelled.Then a week or so later i paid with my creditcard and everything seems to go well, till i logged in.