Forum Discussion

JimDeLaHunt's avatar
JimDeLaHunt
New Contributor
7 years ago

I have "LogMeIn Client". Which product is that?

Hello, forums:

 

I have an app on my Mac which I use to connect to my client's Windows computer. The app is called "LogMeIn Client".

Which LogMeIn product does this correspond to?  When I look at the list of Communities on this site, or I try to fill out a support request form at help.logmein.com, the product "LogMeIn Client" doesn't appear anywhere.

Which official product name should I use for questions about "LogMeIn Client"?

 

LogMeIn staff: you would make this forum and your support forms easier to use if you would include in your product menus the names of all clients and accessory apps you distribute, even if they aren't the names of your "products" in the sense of revenue-generating stock-keeping units. The apps and clients are what the user sees, they are the names the user knows.  If you want the user to know the name of the official product, then give it to them in the client.  My "LogMeIn Client" could say, in its "About LogMeIn Client" dialogue, something like: "LogMeIn Client, a part of the LogMeIn FooBar product". That would make it clear. But my app doesn't say that.

 

Thank you,
     —Jim, Vancouver, Canada.