Forum Discussion

Spfeltman's avatar
Spfeltman
New Contributor
4 years ago

I just purchased the new iPad. I am unable to enter my password to my Remote Desktop.

I have a LogMeIn Pro account for years. I just purchased the latest iPad and when I access my LogMeIn account and get taken to my office desktop, I an unable to enter my password on my desktop. I’ve ...
Problem
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Hi Spfeltman

Can you confirm what operating system the host PC is running? 

 

Are you able to test the mobile functionality with any other hosts to confirm the issue is local? 

  • Spfeltman's avatar
    Spfeltman
    New Contributor
    4 years ago
    I was finally able to reach tech support and was able to resolve the issue.
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      It looks like a re-install of the LMI software on your iOS device resolved the issue there?