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Forum Discussion
Solved
Imac Home Screen
Hi everyone. When I login to my host all I can see is the home screen with out the desktop. The mouse moves and acks on the host but cannot see what it is doing on the controller??
Still no joy
Uninstalled Logmein client and host both ends, re installed software and still the same issue.
We I am trying to remote use clients computer, the moue moves and selects at client end but all I see is the "Screen saver" NOT the desktop
TonyTomkins There may be some updated permissions required on that Mac host. If you can re-install the endpoint software there you may be able to re-acknowledge the screen sharing ability.
Still no joy
Uninstalled Logmein client and host both ends, re installed software and still the same issue.
We I am trying to remote use clients computer, the moue moves and selects at client end but all I see is the "Screen saver" NOT the desktop
the_admin TonyTomkins Do you have the M1 processing chip installed on the problem Mac?
Fortunately, I do not have the M1 (Apple Silicon) on the problem Macs. They're iMac Pro's, running 8, 10 and 18-core Intel CPUs.
the_admin TonyTomkins We will need the debug logs from an affected Mac OS in order to see what is failing there. If the proper permissions were granted to LMI upon re-install, and the problem persists, please click the 'Contact Support' link at the bottom of this article: https://support.logmeininc.com/pro/help/how-to-view-logmein-event-log-files-logmein-t-host-preferences-log
I'm seeing the same issue with recent additions to my iMac family.
Installed LMI, set permissions in security preferences. Local users and AD users can no longer sign-in, and when a remote user attempts to login, we get the desktop and cursor but no icons or finder. Only booting into safe mode and uninstalling LMI restores the ability to log in normally.
