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JJG1's avatar
JJG1
New Member
5 years ago

In Reports: What is the difference between Remote Session and Remote Access Session?

Looking for an explanation related to reports and genrating them:    What is the difference between Remote Session and Remote Access Session?   - and then, in "Remote Sessions" between "Remote Co...
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AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Hi,

Remote Access Sessions only shows actual remote controls and is based off of gateway data.

Remote Sessions covers FM and background access, and is based off the host side reports.


In theory the latter should show RC sessions to be the same as the former, but due to the technology differences it may not always line up in every scenario.