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tardis61's avatar
tardis61
New Contributor
4 years ago

Installed Monterey 12.0.1, LMIGUIAgent can't be opened

The prompt to update the Accessibility permissions comes up as soon as I enable LogMeIn. I have tried toggling the LMIGUIAgent in Security & Privacy under the Privacy / Screen Recording tab, but ever...
tardis61's avatar
tardis61
New Contributor
4 years ago

Just to follow up, I contacted support and it took the agent about 15 minutes to fix my issue, but unfortunately I am not sure exactly what he did. Thank you LMI support for getting me back up and running!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    tardis61  I'm glad we were able to assist in this case.  Do you have the case number so we can take a look at the solution details? 

    • DirkH's avatar
      DirkH
      New Contributor
      4 years ago
      I have the same issue. Is tgere any workaround available? Thank you
    • Julie68's avatar
      Julie68
      New Member
      4 years ago

      Logmein how do I contact a support agent to help uninstall logmein on a MacBook Pro. 

       

      • TechTed's avatar
        TechTed
        New Member
        4 years ago

        If you want to properly uninstall LogMeIn Control Panel you have to open it.  You may not be able to open it if it's already been put in the Trash.  Put it Back to the Applications folder if needed.  

         

        Once you have the LogMeIn Control Panel window open go to the About section and click Uninstall.  Probably have to enter your password.  That's the proper way to uninstall it.  This removes the app from the computer and also the seat / license that's being used by the LogMeIn account.