Forum Discussion

FilaHelp1's avatar
FilaHelp1
New Contributor
6 years ago

Invalid Email Format - Catalina OS

Everytime I try to log into the LogMeIn Control Panel to add a MacBook Pro to LogMeIn, it changes the structure of my email, preventing me from logging in.For example, I enter the administrator's ema...
macpro03's avatar
macpro03
New Contributor

I am having the same issue. At some point within 24+ hours of continous trying, it will just work. Otherwise, I am getting the same issue constantly. Downloading latest LogMeIn Control pannel for Mac OS on their website. Currently running Mac OS Catalina. 

 

@LogMeIn Please get this fixed!

macpro03's avatar
macpro03
New Contributor
6 years ago

Just to clearify, even rebooting doesn't always fix it. We are using 2-step authentication as well.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Thank you for the update.  We are getting closer to a resolution now, and I'll let you all know if we need more data to complete the fix.

     

    • ruskie's avatar
      ruskie
      New Contributor
      6 years ago

      I am experiencing the same thing. I try to log on with the logmein client and for some reason, when I use the correct credential combination, it turns the @ into %40 and responds with an invalid email address error.

       

      I was beginning to think my machine (MacMini running Catalina)  was somehow compromised until I saw this thread here showing that others are experiencing the same problem.

       

      Any suggestions? Please! 

       

      I am all ears and I will try.

       

      Thanks

      • dterrot's avatar
        dterrot
        Visitor
        6 years ago
        I'm still getting this issue. Do you know if there is a fix?