Forum Discussion
Hi Briankolk,
It could be some kind of cookie/browser issue. Can you sign into the LMI account using an incognito/private browser and confirm that the email change was successful? Once you do that, copy and paste the invitation link into another incognito browser tab and load the page.
I change my logmein account to the new email address (the problematic one with the invitation). I go to an incognito webpage in browser, i go to logmein.com, log in, enter email address, brings me to goto webpage to enter password, then after that it brings me to logmein.com homepage and I'm not signed in.
This is the same if I open the invitation link in an incognito browser, i press log in (screen shot from original post), brings me to goto webpage to enter password, then it brings me to logmein.com homepage and I'm not logged in.
I try the computer logmein client, and there is no access to the computer from the invitation link.
- KateG12 months agoGoTo Manager
Briankolk apologies for the delay here.
Our team is currently looking into this behavior. Thank you for reporting this behavior and your patience.
- Briankolk12 months agoNew Contributor
Thanks, it's really confusing how changing the email address causes this bug, not allowing me to log in.
I'm really hoping to find a solution for this. It's currently keeping me from being able to remote into my work laptop.