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Forum Discussion
Invitation to control computer does not let me create an account to do so
My IT admin has sent me an email with a link to access remote computer. When I click this link it tells me to log in with the email address the invitation was sent to. The problem is this account d...
Hi Briankolk,
It could be some kind of cookie/browser issue. Can you sign into the LMI account using an incognito/private browser and confirm that the email change was successful? Once you do that, copy and paste the invitation link into another incognito browser tab and load the page.
I change my logmein account to the new email address (the problematic one with the invitation). I go to an incognito webpage in browser, i go to logmein.com, log in, enter email address, brings me to goto webpage to enter password, then after that it brings me to logmein.com homepage and I'm not signed in.
This is the same if I open the invitation link in an incognito browser, i press log in (screen shot from original post), brings me to goto webpage to enter password, then it brings me to logmein.com homepage and I'm not logged in.
I try the computer logmein client, and there is no access to the computer from the invitation link.
Briankolk apologies for the delay here.
Our team is currently looking into this behavior. Thank you for reporting this behavior and your patience.
Thanks, it's really confusing how changing the email address causes this bug, not allowing me to log in.
I'm really hoping to find a solution for this. It's currently keeping me from being able to remote into my work laptop.
