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Briankolk's avatar
Briankolk
New Contributor
2 years ago

Invitation to control computer does not let me create an account to do so

My IT admin has sent me an email with a link to access remote computer.  When I click this link it tells me to log in with the email address the invitation was sent to.  The problem is this account d...
Briankolk's avatar
Briankolk
New Contributor
2 years ago

I change my logmein account to the new email address (the problematic one with the invitation).  I go to an incognito webpage in browser, i go to logmein.com, log in, enter email address, brings me to goto webpage to enter password, then after that it brings me to logmein.com homepage and I'm not signed in.

 

This is the same if I open the invitation link in an incognito browser, i press log in (screen shot from original post), brings me to goto webpage to enter password, then it brings me to logmein.com homepage and I'm not logged in.

 

I try the computer logmein client, and there is no access to the computer from the invitation link.

KateG's avatar
KateG
GoTo Manager
2 years ago

Briankolk apologies for the delay here.

 

Our team is currently looking into this behavior. Thank you for reporting this behavior and your patience. 

  • Briankolk's avatar
    Briankolk
    New Contributor
    2 years ago

    Thanks, it's really confusing how changing the email address causes this bug, not allowing me to log in.

     

    I'm really hoping to find a solution for this. It's currently keeping me from being able to remote into my work laptop.

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Briankolk I've gone ahead and escalated a case associated with this issue so our support can take a look at the emails you are using to login and work to get your access back. Someone should be contacting you soon. Thanks for your patience with this. 

      • HappyHippo's avatar
        HappyHippo
        Contributor
        2 years ago

        We had exactly the same issue with users trying to change their emails. This occurred when the sign-on changed from the previous LMI method to using the GoTo method.

         

        We had to call LogMeIn support to change email addresses as we observed the same behaviour.