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Briankolk's avatar
Briankolk
New Contributor
2 years ago

Invitation to control computer does not let me create an account to do so

My IT admin has sent me an email with a link to access remote computer.  When I click this link it tells me to log in with the email address the invitation was sent to.  The problem is this account d...
Briankolk's avatar
Briankolk
New Contributor
2 years ago

Thanks, it's really confusing how changing the email address causes this bug, not allowing me to log in.

 

I'm really hoping to find a solution for this. It's currently keeping me from being able to remote into my work laptop.

KateG's avatar
KateG
GoTo Manager
2 years ago

Briankolk I've gone ahead and escalated a case associated with this issue so our support can take a look at the emails you are using to login and work to get your access back. Someone should be contacting you soon. Thanks for your patience with this. 

  • HappyHippo's avatar
    HappyHippo
    Contributor
    2 years ago

    We had exactly the same issue with users trying to change their emails. This occurred when the sign-on changed from the previous LMI method to using the GoTo method.

     

    We had to call LogMeIn support to change email addresses as we observed the same behaviour.