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AllenWang's avatar
AllenWang
New Contributor
5 years ago

Issue on a 4k monitor

I am logging into my work computer (1080p monitor) from my home computer (4k monitor), and the screen is extremely fuzzy. By the way, it only happens to my 4k monitor. I have another 2k monitor at ho...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

AllenWang  4k displays should work, as long as the manufacturer issued drivers are up to date.  From the remote session, have you checked Display Options for Windows to check all available resolutions?

AllenWang's avatar
AllenWang
New Contributor
5 years ago

Yes, I am sure my computer drivers are both up to date. 

Yes, I have check all available resolutions. 

Actually, I noticed when I opened the LogMeIn software, the log in window is already really blurry, even before I log into my remote computer. 

 

I attached some screenshot photos for your reference. 

 

https://we.tl/t-V7Iku8DrmS

 

Any idea how to fix this? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    AllenWang  Can you see if these instructions help?

     

    Search for the LMI app in Windows, but don't click on it; select 'Open File location' instead.. 

     

    Right-click the location > Properties > Compatibility > Change High DPI settings to "Override high DPI scaling behavior", and choose System Enhanced.