Forum Discussion

AllenWang's avatar
AllenWang
New Contributor
5 years ago

Issue on a 4k monitor

I am logging into my work computer (1080p monitor) from my home computer (4k monitor), and the screen is extremely fuzzy. By the way, it only happens to my 4k monitor. I have another 2k monitor at ho...
AllenWang's avatar
AllenWang
New Contributor
5 years ago

Yes, I am sure my computer drivers are both up to date. 

Yes, I have check all available resolutions. 

Actually, I noticed when I opened the LogMeIn software, the log in window is already really blurry, even before I log into my remote computer. 

 

I attached some screenshot photos for your reference. 

 

https://we.tl/t-V7Iku8DrmS

 

Any idea how to fix this? 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

AllenWang  Can you see if these instructions help?

 

Search for the LMI app in Windows, but don't click on it; select 'Open File location' instead.. 

 

Right-click the location > Properties > Compatibility > Change High DPI settings to "Override high DPI scaling behavior", and choose System Enhanced.