Forum Discussion

New Member

2 years ago

Keyboard writing does not work correctly with a Mac

When I write in a Word document while remotely connected from a Mac to another Mac using LogMeIn Pro, the keyboard works every other time. I have to click several times elsewhere for the typing t...

GoTo Manager

2 years ago

Hi fjeannotte Welcome to the GoTo Community,

I'm not familiar with Mac-to-Mac issues regarding this matter, but I will check with the team. Please note that it's a holiday today, so there might be a slight delay in our response.

KateG
GoTo Manager
2 years ago
fjeannotte checking with a colleague, it could be a number of things and if the issue isn't happening regularly, the best action would be is to work with customer support, who can take a look at the logs and the set-up. Sorry for the inconvenience.
- clerner09
  Visitor
  2 years ago
  I have a Windows 11 and can't do the recommended steps (i.e. go to Logmein Control Panel --> Options --> Preferences to change the keyboard mapping). The keyboard stopped working remoting from a Mac to a Windows 11. This is a new problem with no solution in sight. Any guidance would be helpful.
  - GlennD
    GoTo Manager
    2 years ago
    Hi clerner09, welcome to the community.
    
    There are two places to adjust Keyboard settings for remote sessions:
    
    Once you are in session select Options > Keyboard in the toolbar
    
    On the Host computer you are connecting to, open the LogMeIn Control Panel > Options > Preferences
    
    I am using a MacBook Pro running macOS 14.5 and connecting to my Windows 11 PC.