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Forum Discussion

gperk's avatar
gperk
Visitor
3 years ago

Keystrokes suddenly stop appearing on MacOS to Windows 11

I am using a MacBook Air, OS Ventura 13.2.1,  w/bluetooth keyboard and bluetooth mouse to connect to a  Windows 11 desktop. I have the LogMeIn client downloaded on my Mac and access my host computer ...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi jdemodl,

 

Can you provide some more details about what is happening? Sometimes Windows and Macs start acting like the Ctrl or Shift key is being held down which affects what is being typed, one way to clear that is to press Ctrl or Shift a few times in succession.

 

jdemodl's avatar
jdemodl
Active Contributor
2 years ago

I have a user that is using a Macbook laptop probably like two years old. I think its running the latest OS and i know its running the latest LogMeIn updates. The latest LogMeIn host control is installed on his remote computer which is a Dell Desktop running Windows 10 Pro which also is fully updated. He has reported to me that while connected in LogMeIn and typing in programs like Microsoft Word/Outlook he will randomly lose access to type on the keyboard. The only way he can get it back is by doing like a copy/cut and paste function and then the cursor will come back and he can type again. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi jdemodl 


    This does not appear to be a known issue. You mention "he will randomly lose access to type on the keyboard." which sounds like a connection issue, possibly.

     

    You could enable debug-level logging in the LMI Client: View > Options > Enable debug and then after it happens again take a look at the logs for clues. Can you try that and see if it provides more insight? Thanks.