The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Keystrokes suddenly stop appearing on MacOS to Windows 11
I am using a MacBook Air, OS Ventura 13.2.1, w/bluetooth keyboard and bluetooth mouse to connect to a Windows 11 desktop. I have the LogMeIn client downloaded on my Mac and access my host computer ...
I have a user that is using a Macbook laptop probably like two years old. I think its running the latest OS and i know its running the latest LogMeIn updates. The latest LogMeIn host control is installed on his remote computer which is a Dell Desktop running Windows 10 Pro which also is fully updated. He has reported to me that while connected in LogMeIn and typing in programs like Microsoft Word/Outlook he will randomly lose access to type on the keyboard. The only way he can get it back is by doing like a copy/cut and paste function and then the cursor will come back and he can type again.
Hi jdemodl
This does not appear to be a known issue. You mention "he will randomly lose access to type on the keyboard." which sounds like a connection issue, possibly.
You could enable debug-level logging in the LMI Client: View > Options > Enable debug and then after it happens again take a look at the logs for clues. Can you try that and see if it provides more insight? Thanks.
