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Forum Discussion
Keystrokes suddenly stop appearing on MacOS to Windows 11
I am using a MacBook Air, OS Ventura 13.2.1, w/bluetooth keyboard and bluetooth mouse to connect to a Windows 11 desktop. I have the LogMeIn client downloaded on my Mac and access my host computer ...
I have a user that is using a Macbook laptop probably like two years old. I think its running the latest OS and i know its running the latest LogMeIn updates. The latest LogMeIn host control is installed on his remote computer which is a Dell Desktop running Windows 10 Pro which also is fully updated. He has reported to me that while connected in LogMeIn and typing in programs like Microsoft Word/Outlook he will randomly lose access to type on the keyboard. The only way he can get it back is by doing like a copy/cut and paste function and then the cursor will come back and he can type again.
Hi jdemodl
This does not appear to be a known issue. You mention "he will randomly lose access to type on the keyboard." which sounds like a connection issue, possibly.
You could enable debug-level logging in the LMI Client: View > Options > Enable debug and then after it happens again take a look at the logs for clues. Can you try that and see if it provides more insight? Thanks.
