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Forum Discussion

DaveFox's avatar
DaveFox
New Member
6 years ago

Legacy Versions for OSX

Hi,   Today I have been auto-updated to a version of LogMeIn Pro that now renders the application unusable. On reading the minimum system requirements it states OSX 10.12. I am maxed out on this ma...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hey folks, your older OS should be set for a do-not-upgrade flag.  We will try to investigate why this is failing for some users. 

AlexJones's avatar
AlexJones
New Contributor
5 years ago

After being a client since 2014, I have have had to move on from this product due to the inability to go back to the previous version of Client. I will no longer be a customer sad to say. After several conversations with support which was quite good, there seems to be no way forward. I have searched the internet for downloads of the older software to no avail. Sad to see it go, but I suspect there are many in the same boat. Having older versions of software is normal for most companies.

  • AlexJones's avatar
    AlexJones
    New Contributor
    5 years ago

    Here are the specs of what we were doing and seeing. Maybe it will help someone else with this aggravating situation. I find it unfathomable that legacy software can't be made available. Some engineer or tech certainly would have it, just not sharing it. I tried a couple of times and ran into a very polite stone wall.

     

     

    Host Computer being accessed

    Alex’s MacPro  OS 10.11.6
    Logmein Host v4.1.0.10893
    Logmein Client 4.1.5267


    Client Computer accessing the above
    Mac OS 10.12.6
    Logmein Client 4.1.7585 Plugin 1.0.2643

     

    Error Message:   You can’t use this version of the app “LogMein Client” with this verson of MacOS
    requires 10.13 or later

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I'm sorry, while we do not offer older builds for download normally, Customer Support can help confirm that your older Mac OS is set to not-upgrade once LMI is set up there.